2月15日，威海市(shi)城市(shi)管(guan)理(li)綜合服(fu)務中心副主任劉(liu)文杰帶隊對(dui)石島水(shui)發供熱(re)冬季供暖安(an)全生產情(qing)況(kuang)、供熱(re)服(fu)務保障情(qing)況(kuang)進行檢查(cha)，公司總經理(li)鄒江(jiang)明(ming)陪同。

檢查(cha)組成員一行(xing)先后來到客服(fu)大廳、供(gong)(gong)(gong)熱(re)(re)首站進行(xing)現場檢查(cha)，詳細了解公司供(gong)(gong)(gong)熱(re)(re)客服(fu)熱(re)(re)線(xian)派單處(chu)理情況(kuang)、用戶訴求(qiu)回(hui)訪處(chu)理情況(kuang)、用戶滿意度等。現場了解供(gong)(gong)(gong)熱(re)(re)首站中控(kong)平臺遠程調控(kong)運(yun)行(xing)情況(kuang)、供(gong)(gong)(gong)熱(re)(re)站房設備故(gu)障處(chu)置(zhi)情況(kuang)、供(gong)(gong)(gong)熱(re)(re)管網查(cha)漏修漏情況(kuang)。

現場檢(jian)(jian)查(cha)結束后(hou)，檢(jian)(jian)查(cha)組成員在二樓會(hui)議(yi)室對公司生產(chan)管(guan)(guan)理(li)資(zi)料、供(gong)(gong)熱客(ke)服(fu)(fu)(fu)管(guan)(guan)理(li)資(zi)料進(jin)行(xing)檢(jian)(jian)查(cha)。通(tong)過座(zuo)談交流、現場檢(jian)(jian)查(cha)、查(cha)閱資(zi)料，檢(jian)(jian)查(cha)組成員一致認為(wei)，石島水(shui)發供(gong)(gong)熱落實安全生產(chan)主(zhu)(zhu)體責(ze)任，加強(qiang)(qiang)生產(chan)監(jian)管(guan)(guan)和日常巡檢(jian)(jian)，抓(zhua)好供(gong)(gong)熱管(guan)(guan)網、供(gong)(gong)熱設(she)備運行(xing)維護等(deng)工(gong)作，及時受理(li)并處(chu)理(li)用(yong)(yong)戶訴求，讓(rang)客(ke)服(fu)(fu)(fu)熱線(xian)成為(wei)用(yong)(yong)戶的(de)暢通(tong)線(xian)、連心(xin)(xin)線(xian)、暖(nuan)心(xin)(xin)線(xian)。今后(hou)，要強(qiang)(qiang)化(hua)安全紅(hong)線(xian)意識(shi)(shi)，強(qiang)(qiang)化(hua)主(zhu)(zhu)動服(fu)(fu)(fu)務(wu)意識(shi)(shi)，持續抓(zhua)好供(gong)(gong)熱安全生產(chan)管(guan)(guan)理(li)、供(gong)(gong)熱客(ke)服(fu)(fu)(fu)熱線(xian)管(guan)(guan)理(li)、供(gong)(gong)熱轄區用(yong)(yong)戶服(fu)(fu)(fu)務(wu)等(deng)重點工(gong)作，廣泛宣傳(chuan)和普及供(gong)(gong)熱政策、供(gong)(gong)熱常識(shi)(shi)，鞏固(gu)和提升供(gong)(gong)熱服(fu)(fu)(fu)務(wu)質量和服(fu)(fu)(fu)務(wu)效率，讓(rang)服(fu)(fu)(fu)務(wu)更有“溫度”，用(yong)(yong)心(xin)(xin)用(yong)(yong)情將服(fu)(fu)(fu)務(wu)做到(dao)用(yong)(yong)戶心(xin)(xin)坎里。

安(an)全生產重于泰山(shan)，供熱服(fu)(fu)務(wu)(wu)至關(guan)重要。冬(dong)季供暖涉(she)及千家萬戶(hu)，事關(guan)群(qun)眾切身利益，是重要的民生工程、民心工程，石(shi)島水發供熱將牢固樹(shu)立大局意(yi)識(shi)、安(an)全意(yi)識(shi)、服(fu)(fu)務(wu)(wu)意(yi)識(shi)、節能意(yi)識(shi)，認真履職(zhi)盡(jin)責(ze)，主動靠前服(fu)(fu)務(wu)(wu)，不斷提高供熱服(fu)(fu)務(wu)(wu)質量和應急保障(zhang)能力，用心服(fu)(fu)務(wu)(wu)好每一位(wei)供熱用戶(hu)。（李曉鵬 供稿）