冬(dong)季(ji)供(gong)暖(nuan)涉(she)及千家(jia)(jia)萬(wan)戶，關系到百姓家(jia)(jia)中冷(leng)暖(nuan)，冬(dong)季(ji)居(ju)民(min)集中供(gong)熱是(shi)一項(xiang)暖(nuan)心工(gong)程。公(gong)司圍(wei)繞供(gong)熱中心工(gong)作，全力(li)保障居(ju)民(min)供(gong)暖(nuan)，取(qu)得了(le)不(bu)錯的成績，得到了(le)社會(hui)各(ge)界的廣泛認(ren)可。

為(wei)了全(quan)(quan)力保障2019-2020年(nian)供(gong)(gong)(gong)(gong)(gong)(gong)暖(nuan)季(ji)居民供(gong)(gong)(gong)(gong)(gong)(gong)暖(nuan)，公司充分(fen)(fen)利(li)用(yong)非供(gong)(gong)(gong)(gong)(gong)(gong)暖(nuan)季(ji)的(de)時間，排查問題(ti)(ti)并整(zheng)改落實，組(zu)織實施大(da)修技改項目300余項，創歷年(nian)之最。深入開展(zhan)“冬病夏治”，解(jie)決積(ji)累(lei)(lei)多年(nian)供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)頑疾，對老舊(jiu)管(guan)(guan)網(wang)、換熱(re)(re)(re)(re)(re)(re)(re)站(zhan)(zhan)等(deng)設(she)施全(quan)(quan)面(mian)(mian)開展(zhan)檢修、維護和改造，改造管(guan)(guan)網(wang)5050米(mi)，新(xin)敷設(she)管(guan)(guan)道13500米(mi)，更(geng)換老舊(jiu)管(guan)(guan)網(wang)3653米(mi)，閥門423個，保證供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)管(guan)(guan)網(wang)安全(quan)(quan)可靠。下大(da)力氣(qi)破解(jie)多年(nian)來積(ji)累(lei)(lei)的(de)供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)“老大(da)難(nan)”問題(ti)(ti)，新(xin)增(zeng)7套換熱(re)(re)(re)(re)(re)(re)(re)機組(zu)，并對換熱(re)(re)(re)(re)(re)(re)(re)站(zhan)(zhan)設(she)備進(jin)行維護保養(yang)，對換熱(re)(re)(re)(re)(re)(re)(re)器(qi)板塊進(jin)行清(qing)洗，對腐(fu)蝕嚴重的(de)板片進(jin)行更(geng)換；為(wei)部分(fen)(fen)區(qu)域換熱(re)(re)(re)(re)(re)(re)(re)站(zhan)(zhan)增(zeng)加板換，保證區(qu)域內用(yong)戶的(de)供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)質量；針(zhen)對鳳凰(huang)湖A區(qu)、D區(qu)、陀山小區(qu)、黃海小區(qu)供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)效果(guo)不(bu)理想的(de)老大(da)難(nan)問題(ti)(ti)，重新(xin)劃分(fen)(fen)供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)區(qu)域，增(zeng)設(she)換熱(re)(re)(re)(re)(re)(re)(re)站(zhan)(zhan)，有效提(ti)高熱(re)(re)(re)(re)(re)(re)(re)源效率、降低輸送損耗，提(ti)升供(gong)(gong)(gong)(gong)(gong)(gong)暖(nuan)效果(guo)。完善供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)管(guan)(guan)網(wang)建設(she)，有效擴大(da)供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)范(fan)圍，2019-2020年(nian)居民供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)面(mian)(mian)積(ji)達(da)(da)到452萬平(ping)方米(mi)，較上一供(gong)(gong)(gong)(gong)(gong)(gong)暖(nuan)季(ji)增(zeng)加供(gong)(gong)(gong)(gong)(gong)(gong)暖(nuan)面(mian)(mian)積(ji)41萬平(ping)方米(mi)；新(xin)上智(zhi)能化管(guan)(guan)控平(ping)臺(tai)，全(quan)(quan)新(xin)SCADA系統實現供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)智(zhi)能化，全(quan)(quan)面(mian)(mian)實現對供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)管(guan)(guan)網(wang)的(de)實時監測、供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)效能的(de)科學(xue)分(fen)(fen)析，有效達(da)(da)到節能降耗效果(guo)，逐步實現“精準(zhun)供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)、按需供(gong)(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)(re)(re)(re)”。

增設(she)全(quan)(quan)新(xin)客服(fu)呼叫管(guan)理(li)系統(tong)，業務辦(ban)理(li)、流(liu)轉、回訪(fang)全(quan)(quan)部(bu)網(wang)(wang)上操作(zuo)(zuo)，大(da)大(da)提(ti)高(gao)客服(fu)工(gong)作(zuo)(zuo)效率；簡化(hua)用戶(hu)入(ru)網(wang)(wang)、報開、報停、減免、退費(fei)等業務流(liu)程，用戶(hu)辦(ban)理(li)業務方便快(kuai)捷；拓寬繳費(fei)渠道，用戶(hu)可通(tong)過微信(xin)、支付(fu)寶、銀行(xing)轉賬、客服(fu)大(da)廳等方式繳納取暖費(fei)。新(xin)上全(quan)(quan)新(xin)熱(re)(re)力(li)收(shou)費(fei)系統(tong)，具備全(quan)(quan)部(bu)工(gong)作(zuo)(zuo)的(de)無紙化(hua)檔案存儲、電子化(hua)流(liu)程審(shen)批、自(zi)動化(hua)業務流(liu)轉、便捷化(hua)信(xin)息查詢等功能，大(da)大(da)提(ti)高(gao)收(shou)費(fei)工(gong)作(zuo)(zuo)效率。供熱(re)(re)服(fu)務全(quan)(quan)面升級(ji)，讓廣大(da)熱(re)(re)用戶(hu)感受到國(guo)企服(fu)務，收(shou)到錦旗(qi)7面，表揚信(xin)2封，政(zheng)府(fu)網(wang)(wang)感謝類留言128條，熱(re)(re)用戶(hu)滿(man)意度達到99.6%。

為保(bao)(bao)障供(gong)熱(re)(re)設施、設備(bei)(bei)安(an)全穩定運(yun)行，公(gong)司組織成立(li)3支應急搶(qiang)修(xiu)隊伍(wu)，提(ti)前(qian)做好搶(qiang)修(xiu)物資(zi)及備(bei)(bei)品備(bei)(bei)件采購工作，做到措施、人員(yuan)、物資(zi)到位，搶(qiang)修(xiu)人員(yuan)保(bao)(bao)證(zheng)通訊暢通，24小時待(dai)命。供(gong)熱(re)(re)客(ke)服人員(yuan)和供(gong)熱(re)(re)運(yun)行人員(yuan)24小時值班，第一時間協調(diao)處(chu)理(li)相關供(gong)熱(re)(re)問(wen)題，保(bao)(bao)證(zheng)廣大供(gong)熱(re)(re)用(yong)戶供(gong)暖(nuan)質量。（方銘鑠  供(gong)稿）